Shipping policy

All orders are shipped from Amsterdam, the Netherlands.

Order Processing

Orders are usually processed within 1–3 business days after your order has been placed. This processing time is the same for all destinations.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the tracking information to become active after receiving the email.

Estimated Delivery Times

After your order has been shipped, the estimated delivery times are:

  • The Netherlands: 1–2 business days

  • European Union: 3–6 business days

  • Outside the European Union: 5–8 business days

These delivery times are estimates and start from the moment your order has been shipped. They do not include the 1–3 business day processing period.

Delivery times may vary depending on the destination, local postal services, shipping carrier, customs procedures and other circumstances outside of our control.

Tracking Your Order

As soon as your order has been shipped, you will receive a tracking code by email. You can use this tracking information to follow the progress of your shipment.

Please make sure the email address provided during checkout is correct so that you can receive your order confirmation and tracking details.

International Orders, Customs & Import Duties

Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes or additional fees upon arrival in the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer. Casèt Amsterdam does not control these charges and cannot predict their amount.

Customs procedures may occasionally cause additional delivery delays.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your shipping address before completing your purchase. Casèt Amsterdam cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. Once an order has already been processed or shipped, we cannot guarantee that the address can still be changed.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery is handled by the respective carrier.

Casèt Amsterdam is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, peak-season congestion or other circumstances outside of our reasonable control.

We will, however, always do our best to assist you if you experience an issue with your shipment